TERMS AND CONDITIONS
By accessing this website you agree to these terms and conditions. If you do not agree to them, please do not use this website. www.spacetribe.com is provided solely for your personal use. You may not use this website for any commercial purpose.
Before you place an order you should read the following: Order Process , Shipping & Delivery and Returns Procedure.
These pages form part of these terms and conditions, & contain important information about your order.
- Add your chosen goodies to your shopping cart
- Proceed to our online checkout
- Confirm your order & shipping address details
- When you choose to pay with credit card or Paypal, you will be taken to the secure website of 2Checkout.com, an authorized retailer for spacetribe.com or Paypal's website
- Complete your order by entering your credit card information on the secure order page provided.
- An Order confirmation email will be sent to you acknowledging the exact details of your order once it has passed through our security checks
- A Shipping confirmation email will be sent to you when your order is actually shipped from our Space Base, providing you with instructions on how you can track the status of your package, if applicable
Tracking your order status
You can easily check the status of your order by logging onto the "My Account" section. If your order has shipped via a shipping company using package tracking technology such as DHL, you can use your tracking number to check the current location of your package. In addition, once your order is packed and shipped from our Space base in Bali, you will receive a confirming email that includes your package tracking number, if applicable.
If you wish to cancel your order please contact Space Tribe Customer Services by:
- Returning your order confirmation email to us stating your intention to cancel the order
- Fax / phone us on + 62 361 844 8795 (during store hours)
It may not always be possible to stop an order from being dispatched, as we endeavour to process orders immediately. Please return the order following the instructions contained within the email. Further details of our Returns Policy are detailed in Returns Procedure
Order acceptance and the completion of the contract between you and Space Tribe will take place when your order is dispatched, unless you have cancelled the order in accordance with the instructions.
Non-acceptance of an order may be a result of one of the following:
- The product you ordered being unavailable, see Product Availability
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description error
- Failure to meet the eligibility to order criteria set out in the Terms and Conditions
We have taken great care in presenting the products on our website as accurately as possible. However, the images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual colour.
We currently offer 3 payment methods
will accept credit cards, debit cards & Paypal * Recommended *
will also accept credit cards, debit cards & Paypal * Recommended *
2CO, our authorized retailer, accepts payment by Paypal, American Express, Visa, MasterCard, Diners Club, JCB, and debit cards with the Visa or Mastercard logo. For non-US currency, payment options are limited to Visa & Master Card.
If you are paying by credit card, then you must supply your credit card details when you place your order. Your credit card will be charged when we issue your invoice or on shipment of your products. We will not supply the products to you until your credit card issuer has authorised the use of your card for payment of the products ordered. If we do not receive such authorisation we shall let you know.
We also accept payment by bank transfer to our bank in Bali. If you wish to choose this payment option, you must email your order to us, including item code & size, and your delivery address. All details for payment will be sent to you by email .
*Please note : Bank transfer takes longer to process & you will have to pay the bank transfer fees (about €25). Goodies will be shipped on receipt of payment
Space Tribe does not accept cash by post or send orders to 'pay on delivery'.
FREQUENT TRIPPERS DISCOUNT SCHEME
This means that customers who have completed purchases on our webshop to a certain value will automatically get a discount on all new orders.
We have 3 classes of Frequent Tripper status :
Day Tripper Status : When you have completed orders to the value of 500 Euros you will get a 5% discount on all future orders.
Weekend Tripper Status : When you have completed orders to the value of 1000 Euros you will receive a 10% discount on all future orders.
Multi-Dimensional Explorer Status : When you have completed orders to the value of 2000 Euros you will receive a 15% discount on all future orders.
* Note : This discount is applied only to the cost of your goods, not to the shipping charges.
PRICING & CURRENCY EXCHANGE POLICY
All prices shown on our website are based in Euros.
You can choose to display the prices on our website in many other currencies
Please Note : The prices shown in all other currencies are for display purposes only.
All credit card invoices will be billed by default in Euro, regardless of display currency.
During the checkout process you will get the opportunity to pay in other currencies, but we cannot guarantee the exchange rates will be exactly the same as the displayed prices.
If you do decide to pay in another currency than Euros, the actual invoice total in your chosen currency will be displayed on your 2checkout page
Shipping costs are based on the weight of your order.
We charge a base rate for the first 500g & add a fee for extra weight in 500g increments
Orders over € 400, and CDs are shipped free
charges are added to your order & shown to you during the checkout process
For more detailed info please check out our Shipping & Delivery page
If you decide to pay through bank transfer, you can choose to pay either in Euros or in US $.
There is no sales tax or export tax on any order placed with Space Tribe.
We cannot be held responsible for any import taxes and duties levied by your local customs authority.
Sometimes you will be charged import tax, sometimes not, this is out of our control !
If we are temporarily out of stock of an item you have ordered, we will do our best to manufacture your products within 14 days of the date of your order. In this event, You will be notified by e-mail.
If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. All items are subject to availability. If, due to unforeseen circumstances, it is necessary to substitute an item, the item will be of equal or greater value than that which it replaces. Substitutions are only made with the customer's prior consent.
By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full. If the Billing details for your order are the same as your Delivery address details, by placing an order on the website you confirm that you are the person referred to in the Delivery address details. Otherwise, by placing an order, you confirm that you are the person referred to in the Billing details.
PRIVACY AND SECURITY POLICY
We respect your privacy!
All information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned!
Any information you give to us will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to email us.
Space Tribe’s Web site contains links to other sites. Space Tribe does not share your personal information with those Web sites and is not responsible for their privacy practices.
What Information We Collect and Why:
Our online 'create account' process asks you to give us certain contact information (like your name, address, and email address). We use this information to speed up the order process & to contact you when you request or when it’s absolutely necessary (for example, if there’s a problem fulfilling your order). When you place an order from us, we must also collect billing and shipping information, including credit card numbers. This information is required to charge you for your purchases, to process and ship your order, & to contact you if there’s any problem with your order. In order to process payment information and fulfill our customers’ orders, some billing and shipping information is provided to trusted third-parties such as credit card processing institutions and carriers like DHL. They do not use this information for secondary purposes..
Space Tribe may occasionally use registration or order information to contact you about our promotions, special events, or to send you a catalogue.
If you are not interested in receiving communications about Space Tribe, you may opt-out of receiving such future communications.
How does Space Tribe ensure that your personal information is secure?
Spacetribe.com will maintain practices and procedures designed to ensure the security, integrity and confidentiality of customer information. We restrict and limit access to customer information only to those employees who need it to carry out their business functions. When credit card information is transmitted online, Spacetribe.com uses industry standard security measures called SSL (secure socket layer encryption). Spacetribe.com will monitor and adopt, as appropriate, new technological improvements that are designed to aid in ensuring the accuracy and security of customer information.
If you are no longer interested in receiving communications from Space Tribe, you have several options for terminating any future contact. To stop receiving communications from us, you can use any of the following methods :
1. You can unsubscribe on this site: Please click here . Your e-mail address will be removed from our
2. You can mail us at:
Jalan Kesambi 19
3. You can phone or fax us:
+ 62 (361) 844 8795
Can I disable these cookies?
Most web browsers allow you to exercise control over cookie files on your computer by erasing them, blocking them, or notifying you when such a file is stored. Please take a look at your particular browser for instructions on this function. If you do elect to disable the spacetribe.com cookie, please note that you may not be able to place an order or take full advantage of a personalized experience at spacetribe.com.
Security of Transactions
We at Space Tribe take your security very seriously and encrypt consumer data, such as credit card numbers, when you order directly through the website. We transfer the encrypted data over the Internet using 128-bit Secure Sockets Layer (SSL) encryption technology to prevent third parties from reading the information you enter during our online Checkout process, so that your online shopping experience is safe and secure.
Please keep in mind that for your protection we do not store credit card numbers in our database. Once the transaction is complete, we have no way of accessing your credit card number. Additionally, if you are shipping an order to an address other than your billing address, your order may be delayed for verification.
Security of Email Correspondence
The website also invites you to contact Space Tribe via email, through the "Contact Us" pages. Email correspondence is free format text and cannot be encrypted, therefore it is not a secure means of communication. Please do not send sensitive information, such as credit card information, through email.
By placing your order, you agree that we may store, process and use data collected from your order form for the purposes of processing your order. Some of the information you provide to us will be passed to the companies we use for the shipment of products to you.
The Space Tribe logos and trademarks, as well as other marks, trade names, trademarks and logos on this Website, are the properties of their respective owners. You may not use, reproduce, copy or manipulate such logos in any manner without the prior written consent of the owner.
Privacy & Security
The intellectual property rights in this website are owned and controlled by Space Tribe. All material featured and information provided on the website, whether text, music, or images, are protected by copyright, trademark and other intellectual property rights and are owned by Space Tribe. You may download, electronically copy or print any of the contents on condition that you are using them for personal and not for commercial purposes. Use for any other purpose is strictly prohibited without prior written permission from Space Tribe. No right, title or interest in any of the contents of this website will be transferred to you as a result of downloading, electronically copying or printing or attaching to email such material.
Modification of Content
Accessing the website is entirely at your own risk !
Space Tribe attempts to ensure that the content on this Website is complete and current but does not guarantee that the information contained on this website will not contain errors, inaccuracies or omissions. Such errors, inaccuracies or omissions may relate to price or to product description or availability. Space Tribe reserves the right to correct any error, inaccuracy or omission or to change or update the Content without prior notice to you. Further, Space Tribe reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, whether or not the order has been submitted, confirmed and/or your credit card has been charged. If your credit card has been charged for the purchase and your order is cancelled, Space Tribe shall promptly issue a credit to your credit card. If you are otherwise unsatisfied with your purchase, you may return it to Space Tribe. Please see our Return/Cancellation Policy.